Booking and the day itself
Tickets, timing and getting there
How a timed ticket for teamLab Planets works, what the museum says about queues and late arrival, and how to reach Toyosu by train, taxi or shuttle.
Book the Toyosu museum ticket ↗Quick answer
Book a dated ticket with an entry time before the day you go. The booking page says entry is only possible in the first 30 minutes after the time you choose, and that same-day tickets cannot be bought through it. The museum says you may queue for 30 to 60 minutes. The nearest station is Shin-Toyosu on the Yurikamome line, about a three-minute walk by the museum's own count.
How the timed ticket works
You choose a date and an entry time when you book, and a voucher is emailed to you to use at the entrance. The museum says the time on a ticket is the admission time, not the length of your stay, and that the 30 minutes after it is an entry preparation period in which you should queue. The booking page puts it more strictly: entry is only possible in the first 30 minutes after the time you selected. Treat the start of your slot as the moment to join the queue. In a family or group, plan to arrive together, since the museum asks children to enter with their parent or guardian.
If you arrive late
The two sources differ, so do not rely on the looser one. The booking page says there are no refunds for late arrivals and that entry is only possible in the first 30 minutes. The museum's own FAQ says that guests arriving within the same day during opening hours can still enter and should ask staff nearby, with last admission one hour before closing. For tickets bought from travel agencies and similar sellers, the museum tells you to contact the seller. Treat the 30-minute window as the rule for this ticket.
Same-day tickets
The booking page says it is not possible to purchase tickets for admission on the same day. The museum says tickets are not sold at the entrance or from ticket machines on site, so book before the day you want to go. It also describes its own tickets as following a dynamic pricing system, so fares can vary by date, and the booking calendar shows the fare for the day you pick, in your currency.
What to bring on the day
The booking page asks you to bring a passport or an ID card. The museum says visitors may be asked to show ID as proof of age or school affiliation, and that children aged under 13 must come with an adult. The voucher emailed to you is what you use to enter. Re-entry is not permitted once you have passed through the exit, and the museum says a ticket cannot be refunded once you have entered.
- Your emailed voucher, on your phone or printed
- A passport or ID card
- A change of clothes for children
- Only what fits a 23 x 34 x 37 cm locker
Changing the date
The booking page marks this ticket non-refundable. The museum's own rule, that tickets can be changed up to three times until two hours before entry, applies to tickets bought in the museum's ticket store. For tickets from travel agencies and similar sellers, the museum asks you to contact the seller. So choose your date and entry time with care before you pay.
Booking direct or through a ticket seller
The museum has its own ticket store, and it is the other way to book. The museum says tickets bought there can have their date and time changed up to three times, no later than two hours before entry, that it charges no fee beyond the ticket price, and that tickets cannot be cancelled or refunded once purchased. The ticket on this site is sold by a ticket seller through GetYourGuide, on its own terms: valid on the selected date and non-refundable. Choose by where you want your booking, and any later changes, to sit.
By train
The museum gives three walking routes. Shin-Toyosu Station on the Yurikamome line is about three minutes away, Shijōmae Station on the same line about five, and Exit 7 of Toyosu Station on the Tokyo Metro Yurakuchō line about ten. Wikipedia describes the Yurikamome as an automated, driverless line, Tokyo's first, connecting Shimbashi to Toyosu via the island of Odaiba, and says it opened in 1995 between Shimbashi and Ariake. The museum's own directions give the Shin-Toyosu route as: leave the ticket gate, go right and take the North Exit, then follow the sidewalk.
From Ginza, Tokyo Station and the airport
By taxi the museum puts the ride at about 10 minutes from Ginza and about 15 from Tokyo Station, and about 15 minutes by highway from Haneda Airport. It warns that getting out near the front entrance is very dangerous, so leave the taxi where the security guard directs. A dedicated shuttle bus, which charges a fee, runs between GINZA SIX and the museum, and the museum's site has the details. There is no car park at the museum, and it asks guests to come by train or bus.
Toyosu around the museum
Toyosu is a district of Kōtō ward with six numbered blocks. Wikipedia says it was created on reclaimed land in 1937, held dockyards, power plants, gas plants and warehouses until the early 1990s, and was then redeveloped with high-rise apartments, office buildings and shopping centres. Inside the museum site are a vegan ramen restaurant and a café, which the museum says you can reach only after entering. Its parking notes also name Urban Dock LaLaport Toyosu, where ticket holders can use a parking arrangement.
Read next: Four areas and a closing date
How long to allow
The museum does not set a visit length: the time on your ticket is when you go in, not how long you stay. What it does give is the queue, which it says can run to 30 to 60 minutes, and a note that at busy times staff may ask guests who have stayed in one space a long while to move forward. Count the queue, the lockers and the walk from the station into your plan, and keep the rest of the day loose. The museum also posts notices on its site when events nearby are expected to cause congestion or traffic restrictions, so look at its news on the day you travel.
Who this isn't for
If you need a ticket you can change freely, this one is the wrong fit, because the booking page marks it non-refundable. If you want to decide on the morning itself, it does not work either, since same-day tickets are not sold through it. And if anyone in your group uses a wheelchair, has epilepsy or has a heart condition, read the museum's notes and the access guide on this site before you pay.
Read next: Access and health notes
Frequently asked questions
Is there timed entry at teamLab Planets?
Yes. You pick a date and an entry time, and the booking page says entry is only possible in the first 30 minutes after the time you select. The museum says the time on the ticket is not the length of your stay, and that the 30 minutes after it is an entry preparation period in which you queue.
Can I buy tickets on the day?
Not through this ticket: the booking page says same-day admission cannot be purchased. The museum says it does not sell tickets at the entrance or from machines on site, so plan and pay for your date before you travel to Toyosu.
How long is the queue?
The museum says you may have to wait 30 to 60 minutes to be admitted, and that the actual entry preparation time can be earlier or later than the ticket time depending on the situation.
Which station is closest?
Shin-Toyosu Station on the Yurikamome line, about three minutes on foot by the museum's count. Shijōmae on the same line is about five minutes, and Toyosu Station on the Yurakuchō line about ten, from Exit 7. The museum has no car park, so a station is the sensible way in.
Can I drive there?
The museum has no car park and asks guests to come by train or bus. It names a parking arrangement at Urban Dock LaLaport Toyosu for ticket holders, with conditions it can change, so read its page first.
Can I leave and come back in?
No. The museum says re-entry is not permitted after you pass through the exit, and that a ticket cannot be refunded once you have entered.
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